Privacy Policy 888new – Your Personal Data Security

1. Introduction

This Privacy Policy is published by 888new ("we", "our platform") and applies to all individuals who register, access, or use our online casino platform services in Malaysia. We understand that entrusting your personal information to any online platform requires a great deal of confidence, and we do not take that trust lightly.

This document is written in plain language by design — we do not want you guessing what happens to your data. Each section clearly explains what data we collect, why it is collected, how it is used, who can access it, and how long it is kept.

This Privacy Policy is read in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices for the online services industry. By using the 888new platform, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

888new collects two main categories of information: data you provide directly, and data collected automatically when you use our platform.

Data you provide directly:

• Registration information: Full name, date of birth, phone number, email address, and account password.
• Identity verification information (KYC): A copy of your national identity card (MyKad), passport, or other valid identification document, along with proof of address such as a utility bill or recent bank statement.
• Financial information: Bank account number used for deposits and withdrawals, and payment method details.
• Support communications: Any messages, complaints, or enquiries you send to our support team via live chat or email.

Automatically collected data:

• Technical data: IP address, web browser type, operating system, screen resolution, and device information.
• Usage data: Pages visited, games played, session duration, access dates and times, and betting and transaction records.
• Location data: Approximate geographic location derived from IP address for legal compliance and fraud prevention purposes.
• Cookie data: Session cookies, preference cookies, and device identifiers to enhance the user experience.

3. How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. Below are the primary uses of your personal data on the 888new platform:

• Account management: Creating and managing your member account, verifying your identity through the KYC process, and enabling you to log in and use all platform features securely.
• Financial transaction processing: Processing deposits, withdrawals, and all other financial transactions you make through our platform accurately and securely.
• Legal and regulatory compliance: Meeting Malaysian legal requirements including PDPA 2010, anti-money laundering regulations, and reporting obligations to relevant authorities where required.
• Security and fraud prevention: Detecting and preventing fraudulent activity, multiple account use, money laundering, and any other security threats against our platform and members.
• Service improvement: Analysing aggregated and anonymised usage patterns to improve platform design, enhance game performance, and personalise your experience.
• Platform-related communications: Sending important account notifications, promotions you are eligible for, system updates, and responses to your support enquiries.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and provide appropriate support to members who need assistance.

4. Legal Basis for Data Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), 888new processes your personal data on the following valid legal bases:

• Consent: When you register an account and agree to this Privacy Policy, you give us consent to process your data for the stated purposes. You may withdraw this consent at any time, though this may require the closure of your account.
• Contract execution: Data processing is necessary to fulfil the service contract between you and 888new, including payment processing and account management.
• Legal obligation: Certain data processing is mandatory under Malaysian law, including KYC requirements and the reporting of suspicious transactions under the Anti-Money Laundering Act 2001.
• Legitimate interest: 888new has a legitimate interest in processing certain data for security, fraud prevention, and service improvement purposes, provided these interests do not override your fundamental rights and freedoms.

5. Data Sharing with Third Parties

888new does not sell or trade your personal data to any third party. However, there are limited circumstances in which we may need to share your information with trusted parties:

• Payment providers: Payment processors and financial institutions required to complete your deposit and withdrawal transactions. They receive only the minimum data necessary to process the relevant transaction.
• Technology service providers: Cloud infrastructure providers, identity verification services, and security tools that help us operate the platform. All such providers are bound by strict confidentiality agreements.
• Regulatory authorities: When required by Malaysian law or a valid court order, we may be obligated to disclose certain information to the relevant authorities.
• Game providers: Third-party game providers operating within the 888new lobby may receive the minimum technical information required to run your game session smoothly.

6. Data Retention Period

888new retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account remains active, plus the period required to resolve any outstanding claims or disputes.
• KYC records and financial transactions: Retained for a minimum of 7 years after the transaction date or account closure, in accordance with the requirements of the Anti-Money Laundering Act 2001.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Usage data and technical logs: Retained for 12 months for security and system analysis purposes.
• Marketing data with consent: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.

7. Data Security Measures

888new takes data security infrastructure seriously to protect the personal information of every member. The following are the security measures we have in place:

• 256-bit SSL Encryption for all data transmission between your browser and our servers.
• Data-at-rest encryption for all sensitive information stored in our database.
• Two-factor authentication (2FA) available for all member accounts as an extra layer of protection.
• 24/7 security monitoring by an integrated security team that monitors for threats and suspicious activity in real time.
• Role-based access control (RBAC) ensuring that only authorised personnel can access member data, with every access logged for audit purposes.
• Penetration testing conducted periodically by independent third parties to identify and address security vulnerabilities before they can be exploited.
• Encrypted data backups stored in separate locations to ensure safe data recovery in any emergency.

8. Your Rights Regarding Personal Data

Under Malaysia's PDPA 2010, you have the following rights regarding the personal data we hold about you:

To exercise any of the above rights, please contact our Data Protection Officer team by email at [email protected]. We will process your request within the stipulated timeframe at no charge.

9. Cookies & Tracking Technologies

888new uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies (strictly necessary): These cookies are required for core platform functions such as maintaining your login session and keeping your account secure. They cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymous information about how visitors use our platform to help us improve its design and performance. No personal information is collected by these cookies.
• Functionality cookies: Remembering your preferences such as language, display settings, and game choices to deliver a more personalised experience on every visit.
• Security cookies: Helping detect and prevent fraudulent activity and unauthorised access to your account.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may prevent you from fully using some features of the 888new platform.

10. Protection of Children's Data

The 888new platform is strictly for individuals aged 18 and above and we do not intentionally collect personal data from minors. If you believe we have inadvertently collected data from someone under the age of 18, please contact us immediately and we will take steps to delete that data without delay.

We carry out age verification during registration and KYC checks to ensure no minors access our platform. This is part of our commitment to responsible gaming.

11. Cross-Border Data Transfers

In operating an international-standard digital platform, some of your personal data may be processed or stored outside Malaysia by our cloud and technology service providers. In such cases, 888new ensures equivalent data protection through the following measures:

• Contractually binding data processing agreements with all third-party service providers.
• Selecting service providers that hold internationally recognised security certifications such as ISO 27001 or SOC 2.
• Data transfers only to countries or entities that provide an adequate level of data protection.

We will not transfer your data to any jurisdiction that does not offer data protection equivalent to Malaysia's standards without your explicit consent.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact the 888new Data Protection Officer (DPO) through the following channels:

• DPO Email: [email protected]
• Live Chat Support: Available 24/7 via the chat icon at the bottom corner of the platform
• General Support Email: [email protected]

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data access or deletion requests, please provide your full name, account number, and a valid identity verification document to expedite the process.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.